 |
Web Hosting by Netfirms | Free Domain Names by Netfirms |
|
|
|
|
TELECOMMUNICATIONS SPECIALIST Technical professional with 10 years of experience with Telecommunication Technologies and Call center Infrastructure, a team player with proven ability to deliver projects on time and within budget is looking to obtain a position as a Telecom Specialist with an organization that will support professional development and offer long-term growth potential. |
|
TECHNICAL SKILLS Modular Messaging for Unified communications, Avaya SES for Cisco SIP phones and more than 150 Intel based Servers along with various Microsoft Technologies. Designed and implemented Call center infrastructure along with QoS and Capacity planning. Efficient in maintaining Avaya PBX products such as media servers, gateways and its related circuit packs such as CLAN, MEDPRO, Xfire, VAL and DS1. Maintaining Virgin Mobile contact center call flow using vectoring, VDN, announcements and switch programming. Administering Avaya IR server and VXML based IVR application for self serve options, Avaya CMS server and Modular Messaging for Unified Communications. Specialist in CTI (Avaya CT or AES with Contact Center Express) Managing carrier service for T1 Megalinks. Troubleshooting PSTN lines for error detection. Detailed experience of managing Cisco Call Manager and Cisco Unity Voicemail. Knowledge of ITIL framework to implement Configuration Management Database (CMDB) to support other ITIL service related processes. Currently supporting and maintaining HP Open view Service Desk to improve IT services to business. Strong hands on experience of designing, implementing and managing Windows 2003 based servers with Microsoft Technologies such as Exchange 2003 and SQL 2000 (Standalone and Clustered), Active Directory, SMS 2003, Share Point Portal 2003 and Internet Information Server. In depth knowledge in Hardware assembling, Installing, Configuring and troubleshooting on Intel based Servers and Workstations. Experienced in VMware installation and maintenance. |
|
PERSONAL SKILLS Ability to work independently with minimum supervision in a fast-paced environment. Able to manage conflicting priorities with ease. Highly developed analytical and organization skills with creative and innovative thinking. |
|
EDUCATION & CERTIFICATIONS 2000 Microsoft Certified Systems Engineer (MCSE) 2001 Cisco Certified Network Associates (CCNA) 2002 MS SQL Server 7.0 Systems and Database Administration and Implementation 2006 Avaya Communication Manager Basic Administration 2006 ITIL Foundation and IPRC Practitioner (Change, Configuration and Release) 2007 Avaya CMS Administration, Installation, Maintenance and Troubleshooting 2007 Avaya Security Overview 2008 Avaya Call Center Introduction to call center / CMS Reports Fundamentals 2008 Avaya Media Servers and Gateways/ Administering Avaya Interactive Response 2009 CompTIA Convergence+ & Avaya Certified Associates (ACA IP Telephony) |
|
EXPERIENCE Designed, Implemented and managing Avaya Voice over IP based Call Center infrastructure, Modular Messaging integrated with Microsoft Exchange for Unified Communications, Application Enablement Server, SIP Enablement Server, Cisco and Avaya SIP phones. Actively engaged in on-going call center expansion and capacity planning. Working with other Virgin Mobile Teams and external vendors such as Avaya and Nuance to deliver projects on-time. Providing 24x7hr support to ensure reliability, stability and security of Virgin Mobiles infrastructure including valuable IT resources, such as Call Center technologies and other Microsoft based Intel servers. Day-to-day maintenance and support for Avaya system programming, Avaya Call Center programming, Avaya telephone system, Avaya Interactive Voice Response, CMS and Modular Messaging, Avaya AES and CCE for CTI, Avaya SES for SIP based Cisco phones, Trunk management and Firmware upgrade on PBX. Currently managing Avaya S87xx Media Server, G650 gateways, DS1, C-LAN and Xfire and MEDPRO boards. Also administering Avaya IR server and VXML based IVR application for self-serve options, Avaya Modular Messaging integrated with MS Exchange for Unified Communications and Call Management System (CMS) for call center management and reports. Successfully upgraded Avaya S8700 servers to S8730 servers, CM 2.2 to CM 5.0, CCE 2.1 to CCE 3.0, Avaya CT 1.3 to AES 4.0. Also upgraded Cisco 79xx series phones to SIP and managed to register with Avaya SES server. Managed project for IR and CMS platform upgrade was completed in Q4 2008. Created and managing Avaya Infrastructure diagram using MS Visio for detailed cabling and rack elevation along with each call flow diagram. Managing procedures and policies for Telephony administration and preventive maintenance. Problem and determination skills acquired through routine hands on technical analysis to find permanent resolutions to common problems. Installed and configured MS Exchange 2003 and MS SQL 2000 in a Cluster environment integrated with Windows 2003 Active Directory with redundant Root and Child Domain Controllers in one forest and under one tree for two domain structures. Managing Cisco Iron Port as SMTP Gateway device. Managing SMS 2003 integrated with Active Directory for packaging, software deployment and pc imaging. Proficient in Windows Server Update Service for Microsoft patch deployment. Installed and configured HP Tape Library MSL 6030 and MSL 4048 for Backup server. Also configure VERITAS Netbackup media server and client for oracle, SQL and windows data and exchange server backup. |
| Bell
Canada, System Administrator and Infrastructure Specialist, Toronto
April 1999 March 2004 Carried out capacity planning of windows servers and Cisco network infrastructure to keep up with growing bandwidth requirements. Maintained high availability and support in accordance with Service Level Agreement for Server systems and desktops. Design and Implemented Active Directory Migration from Windows NT 4.0 to Windows 2000 based on locations configuring sites and Organizational Units for more than 2500 users. Also established domain wide Group Policies. Design and Implemented two Microsoft Cluster Server for SQL application and Databases with Active-Passive fail over capability. One of them configured on Windows 2000 Advanced Server and other was on Windows NT 4.0 Server Enterprise Edition. Administered SQL Server 2000 for Backup and Restore, SQL Performance and connectivity, Log backup and restore for more than 15 databases. Installed, configured and managed Microsoft Exchange Server system version 2000. Setup, configured and integrated Microsoft Exchange 2000 integrated with Active Directory 2003. Planned and implemented the backup strategy using Storage Area Network (SAN) concept to optimize the utilization of backup infrastructure. Design, implemented and supported DNS, WINS and DHCP servers on Windows NT 4.0 and Windows 2000 Advanced Server. --Migration: * Windows NT 4.0 to Windows 2000 Advanced server * Windows 2000 Advanced server to Windows 2003 server Enterprise Edition * Microsoft IIS 4.0 and 5.0 * Microsoft Exchange 5.5 to Exchange 2000 * Windows NT 4.0 Domain to Windows 2000 Active Directory for then 1400 users * Windows 2000 Active Directory to Windows 2003 Active Directory --Hardware Setup: * Assembled and configure hardware from IBM, Dell, HP and Compaq. * RAID 1 and RAID 5 setup on Hardware and software basis. * SCSI Interface Card and Hard Drives setup. * Firmware, BIOS and Driver upgrade. |
|
REFERENCE |