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OBJECTIVE Information Technology professional with extensive experience in variety of networking and database technologies. A team player with proven ability to deliver projects on time and within budget is looking to obtain a position as a Network Engineer / System Analyst with an organization that will support professional development and offer long-term Growth potential. |
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TECHNICAL SKILLS --Experienced in Voice Over IP based Avaya Call Center, Windows based Servers and Desktop support. --Professional experience for managing Avaya products such as S8700 media server, G 650/700 gateways, IR server Call Management System, Audix Voice Mail server and S8700 related components. --Strong hands on experience of implementing and managing Windows 2003 based servers with Microsoft Technologies such as Exchange 2003 and SQL 2000 (Standalone and Clustered), Active Directory, SMS 2003 and Internet Information Server --Experienced in VMWare Virtual Infrastructure installation and maintenance. --Knowledge of ITIL framework to implement Configuration Management Database (CMDB) to support other ITIL service related --Detailed experience of managing VOIP based Telephony system such as Cisco Call Manager and Cisco Unity Voicemail. --In depth knowledge in Hardware assembling, Installing, Configuring and troubleshooting on Intel based Servers and Workstations. Also providing support to the desktop clients for Windows XP, Windows 2000, Windows NT and Windows 98/95. --Implemented PC imaging technologies such as SMS 2003 and Norton Ghost which help to reduce mass PC deployment Time and cost. Design, implemented and deployed EVERGREEN Project in Bell Canada for over 1400 users to replace old workstations and laptops with new one. --Proficient in use of Web Based Collaboration technologies such as Centra Symposium and Windows NetMeeting. Developed new strategy at Bell Canada for On-Line Meetings, conferences and training using these technologies to promote collaboration. |
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PERSONAL SKILLS -- Strong interpersonal skills with excellent Team Player ability -- Ability to work independently with minimum supervision in a fast-paced environment -- Able to manage conflicting priorities with ease -- Highly developed analytical and organization skills with creative and innovative thinking |
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COURSES AND CERTIFICATIONS 1994 Diploma Mechanical Engineering, Ahmedabad, India 1999 Certificate course for Network Administrator, Centennial College, Scarborough, Ontario 2000 Microsoft Certified Systems Engineer (MCSE) 2001 Cisco Certified Network Associates (CCNA) 2002 MS SQL Server 7.0 Systems and Database Administration and Implementation 2006 Avaya Communication Manager Basic Administration 2006 ITIL Foundation 2006 ITIL Practitioner Release & Control (Change, Configuration and Release Management) 2007 Avaya Call Management System Installation and Maintenance (Administration) |
| EXPERIENCE May 2004 – Present Virgin Mobile Canada, Toronto Systems Administrator --Leading a team of 4 support technician for 1st and 2nd level end-user support --Managing procedures and policies related to Office Automation support --Setting up the Office Automation Infrastructure building Intel based Servers and Workstations and supporting them using HP Open view Service Desk. --Installed and configured MS Exchange 2003 and MS SQL 2000 in a Cluster environment integrated with Windows 2003 Active Directory with redundant Root and Child Domain Controllers in one forest and under one tree for two domain structures. Managing Iron Port C10 as SMTP Gateway device. --Managing SMS 2003 integrated with Active Directory for packaging, software deployment and pc imaging. Proficient in Windows Server Update Service for Microsoft patch deployment. --Currently managing Voice over IP based Avaya call center for their day to day operation. Experienced in managing Avaya 8700 Media Server, G650 gateways, DS1, C-LAN and MEDPRO cards. Proficient in using Avaya Audix server, VAL manager and Avaya Site Administrator to manage Avaya ACD. --Installed and configured HP Open View Service Desk server and managing HP Open View software to support various ITIL based Service related processes such as Incident, Problem, Release and Change Management. Currently building CMDB (Configuration Management Database) for Virgin Mobile to support various ITIL processes to improve IT services to business. --Assembled and configure HP MSA 1000 Storage Area Network for MS Exchange Cluster Server and File Server connected through Fiber switches. --Installed and configured VMWare ESX Server to virtualize Development environment for cost reduction. --Part of project for installation and configuration for Cisco Call Manager and Cisco Unity integrated with exchange server. Currently managing Cisco VOIP system for day to day operation. --Installed and configured HP Tape Library MSL 6030 for Backup server. Also configure Veritas Netbackup 5.0 media server and client for oracle, SQL and windows data and exchange server backup. --Problem and determination skills acquired through routine hands on technical analysis to find permanent resolutions to common problems. --Assisting Director of Operations to maintain capital and operational budget by working with different vendors for Quotation, Purchase Orders and after sales follow-up. --Proficient in assembling and configuration of HP Compaq hardware such as DL 300 and 500 series servers, Storage Area Network and Tape Library. |
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April 1999 - March 2004
Bell Canada, Toronto System Administrator and Infrastructure Specialist --Administered and supervised a team of two members maintaining multi-platform based LAN and WAN. --Carried out capacity planning of windows servers and Cisco network infrastructure to keep up with growing bandwidth requirements. --Maintained high level of availability and support for Server systems and desktops and provided support in accordance with Service Level Agreement. --Experienced in configuring and supporting 100 Windows servers. Windows 2003 - 10 Servers/ Windows 2000 – 65 Servers/ Windows NT 4.0 – 25 Servers --Design and Implemented Active Directory Migration from Windows NT 4.0 to Windows 2000 based on locations configuring sites and Organizational Units for more than 2500 users. Also established domain wide Group Policies. --Design and Implemented two Microsoft Cluster Server for SQL application and Databases with Active-Passive fail over capability. One of them configured on Windows 2000 Advanced Server and other was on Windows NT 4.0 Server Enterprise Edition. Administered SQL Server 2000 for more than 15 databases for Backup and Restore, SQL Performance and connectivity, Log backup and restore. --Installed, configured and managed Microsoft Exchange Server system version 5.5 and 2000. Setup, configured and integrated Microsoft Exchange 2000 with Active Directory 2003. --Installed and maintained 5 File Servers and 5 Print servers for more than 1400 users. --Planned and implemented the backup strategy using Storage Area Network (SAN) concept to optimize the utilization of backup infrastructure. --Design, implemented and supported DNS, WINS and DHCP servers on Windows NT 4.0 and Windows 2000 Advanced Server. --Implemented and maintained more than 7 web and FTP servers configured on Option Pack 4.0 and IIS 5.0. Able to use various web management products such as Microsoft Index Server, Microsoft Site Server and Site Server Express. --Migration: * Windows NT 4.0 to Windows 2000 Advanced server * Windows 2000 Advanced server to Windows 2003 server Enterprise Edition * Microsoft IIS 4.0 and 5.0 * Microsoft Exchange 5.5 to Exchange 2000 * Windows NT 4.0 Domain to Windows 2000 Active Directory for then 1400 users * Windows 2000 Active Directory to Windows 2003 Active Directory --Hardware Setup: * Assembled and configure hardware from IBM, Dell, HP and Compaq. * RAID 1 and RAID 5 setup on Hardware and software basis. * SCSI Interface Card and Hard Drives setup. * Firmware, BIOS and Driver upgrade. |
| REFERENCES Available on request. |